Delivering an Intuitive Mobile App for the UChicago Medicine Service Department

Abstract

A frictionless functioning of the facilities is paramount for any kind of establishment, and when it comes to medical facilities, this task becomes especially critical. The University of Chicago Medicine is a non-profit academic medical health system that unites a number of facilities, physicians, and a vast vehicle fleet across Chicago. All of those assets require constant monitoring and maintenance, which has become a task of The University of Chicago Medicine approached Intersog with. Together, we came up with the idea of a mobile application that would allow the employees to form and send issue reports to the service department easily.

Client

The University of Chicago Medicine is a non-profit academic medical union based on the campus of the University of Chicago. It unites five institutions specializing in medical education, studies, and patient care: Pritzker School of Medicine, Biological Sciences Division, Medical Center (UCMC), Community Health and Hospital Division, and UChicago
Medicine Physicians.

Product

The University of Chicago Medicine needed a mobile application that would allow the employees to create new service requests with all the necessary details and a full description of the issue.

Key Features

A written issue description field.

Facility and room selection scroll menu to locate the issue.

Open text field to add details on the issue.

The automatic transition of request to the central service request group.

Challenge

In the past, the UCMC used the call center service to process all the inquiries and issue reports from the employees, which was not efficient enough considering the number of facilities, employees, and inquiries. The UCMC goal was to build a user-friendly mobile application that would allow the employees to submit service or helpdesk inquiries to their in-house service request department. The purpose of the solution was to minimize the load on the call center while at the same time giving more useful details on the issue, thus increasing the efficiency of each query execution. To make that happen, the Intersog developers came up with a number of solutions.

Solution

Designing a user-friendly application UI.

Adding an issue description field for the employees.

Adding a location selection feature based on the available facilities.

A room selection feature to pinpoint the exact location of the issue.

Developing a picture selection feature that allows the employees to add photos or screenshots.

Automation of inquiry processing to the service department.

Results

Intersog helped the University of Chicago Medicine to ease the load on the call center by developing an intuitive and user-friendly application that allows for fluent inquiry processing and transition to the service department. This helped the UCMC to process inquiries quicker and with more precision, saving time and money.

Intersog

Intersog is a leading IT solutions provider in the United States and other countries. The company has provided agile software engineering and staffing services for Fortune 500 corporations, tech startups, and SaaS businesses for over eighteen years. Why Intersog.