Enterprise Mobility Solution for International Tech Giant

cdw

CDW Corporation (NASDAQ: CDW) is one of the world’s largest providers of tech products and services.

With such an immense number of employees and customers, fluent and frictionless communication has been a cornerstone of the company's success. Timely adoption of new practices is always a good idea, and that is where Intersog steps in. This case study showcases how a well-crafted mobile app brings value to CDW®, a Fortune 500 company, streamlining its staff-to-client cooperation.

Client

CDW is an international provider of hi-tech equipment and IT services for clients across industries such as education, health care, enterprise, and government. Headquartered in Lincolnshire, Illinois, with offices in Canada and the UK, the corporation employs over 9,000 people worldwide and is ranked 149th on the Fortune 500 list.

Product

The app we built for CDW was meant to increase the efficiency of the in-house and external sales teams, with the critical point being the improvement of staff-client communication.

Key Features

Upon logging in, the app identifies the sales agent and generates a client list.

An agent can filter the client list to get specific information like phone numbers or purchase history.

The app gives access to the data essential for customer service which allows for greater flexibility.

Phone numbers and emails of the clients were turned into hot-links for more convenient contacting.

The agents can now study and analyze their orders/quotes to prioritize tasks and clients.

Challenge

With more than 9,000 employees and hundreds of thousands of clients, CDW needed a solution allowing the sales representatives to communicate efficiently with the clients. Giving sales representatives greater flexibility and the power to use and analyze the data fast was the main challenge, and CDW lacked an adequate solution to make that happen.

CDW® already had an in-house development team, but still, they needed Intersog’s software engineering expertise as well as UI and UX design experience to make that app genuinely great. Considering how many sales reps there are and that all of them would use different smartphones, we decided to build a hybrid app.

Solution

Hybrid approach

Building a basic functionality for the hybrid app instead of several native apps to save time and money.

User data

Creating user identification feature with the integration of all the vital data.

Client profiles

Adding a built-in read-only client data feature, so the agents could view but not alter it.

Integrations

Phone number and email integrations for hot-links the agents would use for quickly contacting the clients without leaving the app.

UI/UX

Designing an intuitive UI and UX for the users to easily navigate large amounts of data.

Results

Our cooperation with CDW allowed the corporation to streamline staff-client communication, allowing the sales reps to quickly access, analyze, and prioritize client data.

The app is fully functional on various smartphones, which is a cost-efficient solution for CDW.

Fast data processing and quick access to phone numbers and emails are features that also benefit the employees greatly, allowing them to focus more on communication itself.

Intersog

Intersog is a leading IT solutions provider in the United States and other countries. The company has provided agile software engineering and staffing services for Fortune 500 corporations, tech startups, and SaaS businesses for over eighteen years. Why Intersog.