Enterprise Mobility Solution for International Tech Product Giant

Intersog delivered an enterprise mobility solution for CDW, a Fortune 500 provider of tech products and services.

Company

CDW Corporation

Industry

Technology

Headquarters

United States

Client Since

2018

Technologies

HTML/CSSAndroidJavaScriptPHP

Team Location

Israel

Team Size

1-4

CDW Corporation (NASDAQ: CDW) is one of the world’s largest providers of tech products and services, and with such an immense number of employees and customers, fluent and frictionless communication has been a cornerstone of its success. Timely adoption of new practices is always a good idea, and that is where Intersog steps in. This case study showcases how a well-crafted mobile app brings value to the Fortune 500 company, allowing it to treamline its staff-client cooperation.

Client

CDW is an international provider of hi-tech equipment and IT services for clients across such industries as education, health care, enterprise, and government. Headquartered in Lincolnshire, Illinois, with offices in Canada and the UK, the corporation employs over 9,000 people worldwide and is ranked 149th on the Fortune 500 list.

Product

The app we built for CDW was meant to increase the efficiency of the in-house and external sales teams with the key point being the improvement of staff-client communication.

Key Features

Upon logging in, the app identifies the sales agent and generates a client list.
An agent can filter the client list to get specific information like phone numbers or purchase history.
The app gives access to the data essential for customer service which allows for greater flexibility.
Phone numbers and emails of the clients were turned into hot-links for more convenient contacting.
The agents can now study and analyze their orders/quotes to prioritize tasks and clients.

Challenge

With more than 9000 employees and hundreds of thousands of clients, CDW needed a solution that would allow the sales representatives to efficiently communicate with the clients. Giving sales representatives greater flexibility and the power to use and analyze the data fast was the main challenge, and CDW lacked the adequate solution to make that happen.


CDW already had an in-house development team, but still, they needed Intersog’s software engineering expertise as well as UI and UX design experience to make that app truly great. Considering how many sales reps there are and the fact that all of them would use different smartphones, we decided to build a hybrid app.

Solution

Hybrid approach

Building a basic functionality for the hybrid app instead of several native apps to save time and money.

User data

Creating user identification feature with the integration of all the vital data.

Client profiles

Adding a built-in read-only client data feature, so the agents could view but not alter it.

Integrations

Phone number and email integrations for hot-links the agents would use for quickly contacting the clients without leaving the app.

UI/UX

Designing an intuitive UI and UX for the users to easily navigate large amounts of data.

Results

Our cooperation with CDW allowed the corporation to streamline staff-client communication, allowing the sales reps to quickly access, analyze, and prioritize the client data.

The app is fully functional on a wide variety of smartphones, which is a cost-efficient solution for CDW.

Fast data processing and quick access to phone numbers and emails are features that also benefit the employees greatly, allowing them to focus more on communication itself.

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