IT Strategy

TOP 5 IT functions to outsource in 2020

The global market of IT outsourcing services is anticipated to hit a $1.1 trillion mark in 2020, according to In the age of COVID-19, many more companies are now prioritizing their IT expenditures and improving time-to-market by means of delegating IT-related functions to third-party contractors. This approach allows them to hire professional dev teams while minimizing both recruitment costs and project risks.

We have identified the TOP 5 IT functions that companies are likely to outsource in 2020: Software Development, Cybersecurity, Web operations, UX/UI Design, and Automation/AI.

IT Functions Outsourcing Sneak Peek 2020


1. Software development: 25%

Nearly 50% of organizations will delegate software development and integration to trusted IT service providers like Intersog, since having their own in-house development teams is quite expensive. Their goal is to build custom software from scratch or improve existing solutions. Phyton, JavaScript, C++, Java, and PHP will keep their crown in 2020 as most trending languages in software development outsourcing.

2. Cybersecurity: 22%

Manufacturing, Finance, Healthcare, Education, and eCommerce are the biggest targets for cybercrime in 2020. About 42% of companies that deal with sensitive business, customer, and financial information will prefer outsourcing a variety of tasks such as security improvement, penetration testing, and network monitoring, to ensure protection against cybersecurity threats.

3. Web operations: 20%

Web operations team is responsible for deploying, managing, and maintaining web-based projects like corporate portals, SaaS applications, CRM systems, eCommerce solutions, and more. Approximately 67% of companies that run large and mission-critical web projects will choose to hire remote web developers and dedicated teams to support their web operations in 2020.

4. Automation and AI: 18%

AI-powered automation becomes a key differentiator in driving a company’s success in 2020 and further on. Nearly $9.3 billion U.S. dollars will be allocated to intelligent business process automation this year. In this context, we may expect that at least 48% of organizations will outsource this AI/automation function to trusted IT partners like Intersog that has over 14 years of experience in AI development and business automation.

5. UI/UX Design: 15%

About 63% of organizations, especially startups and small businesses, will work with remote graphics designers and UI/UX professionals to support their tech projects in 2020. Large companies will focus on hiring high-profile specialists for motion design and VR roles in eCommerce, manufacturing and healthcare projects.

IT and talent solutions
Intersog is a leading IT solutions provider in the United States and beyond. The company has provided agile software engineering and staffing services for Fortune 500 corporations, tech startups, and SaaS businesses for over fifteen years. Why Intersog.