Abstract

A frictionless functioning of the facilities is paramount for any kind of establishment, and when it comes to medical facilities, this task becomes especially critical. The University of Chicago Medicine is a non-profit academic medical health system that unites a number of facilities, physicians, and a vast vehicle fleet across Chicago. All of those assets require constant monitoring and maintenance, which has become a task of The University of Chicago Medicine approached Intersog with. Together, we came up with the idea of a mobile application that would allow the employees to form and send issue reports to the service department easily.

Client

The University of Chicago Medicine is a non-profit academic medical union based on the campus of the University of Chicago. It unites five institutions specializing in medical education, studies, and patient care: Pritzker School of Medicine, Biological Sciences Division, Medical Center (UCMC), Community Health and Hospital Division, and UChicago
Medicine Physicians.

Product

The University of Chicago Medicine needed a mobile application that would allow the employees to create new service requests with all the necessary details and a full description of the issue.

Key Features

Challenge

In the past, the UCMC used the call center service to process all the inquiries and issue reports from the employees, which was not efficient enough considering the number of facilities, employees, and inquiries. The UCMC goal was to build a user-friendly mobile application that would allow the employees to submit service or helpdesk inquiries to their in-house service request department. The purpose of the solution was to minimize the load on the call center while at the same time giving more useful details on the issue, thus increasing the efficiency of each query execution. To make that happen, the Intersog developers came up with a number of solutions.

Results

Intersog helped the University of Chicago Medicine to ease the load on the call center by developing an intuitive and user-friendly application that allows for fluent inquiry processing and transition to the service department. This helped the UCMC to process inquiries quicker and with more precision, saving time and money.