Promoting order and respect in our daily life is an important and noble mission that has the potential for changing people’s lives for the better. Michigan Catholic Conference, as the voice of the Catholic Church in Michigan, works to nurture love, care, respect, and dignity among people. Of course, this goal is hard to achieve, and luckily, technology can help to make it at least somewhat easier. Intersog partnered with the MCC to create an application that helps coordinate the employees.
The Michigan Catholic Conference (MCC) serves as the official voice of the Catholic Church in Michigan on matters of public policy. In addition, the Michigan Catholic Conference develops, coordinates, and manages programs that provide retirement benefits, health, dental, disability, and life insurance coverage for employees and clergy, as well as property and casualty coverage for the Church throughout Michigan.
Intersog developed a self-service mobile application for MCC to give the employees access to documentation, frequently asked questions, and crucial benefit information such as medical and prescription e-card.
MCC required a mobile solution that would ease the load off of their call center. The call center was having a hard time answering all the calls and supporting the employees in case they needed any information. MCC needed to make a change and achieve digital transformation to make its internal processes go smoother. That is when they decided to contact Intersog with an idea of developing a mobile application that would bring desirable results, and after mapping out the development process, we started implementing solutions that brought the MCC vision to life.
MCC and Intersog continue cooperation as we currently provide support and maintenance services for the app. The application itself reached its intended goal by decreasing the load on the call center and providing the employees with information on retirement benefits, health, dental, disability, and life insurance coverage. It allows the employees to quickly and conveniently access the information they need without spending time reaching out to the call center. This solution helps MCC save time and money.